Enjoy Free Express Delivery on Orders Over ₹1500•CODE: VISTORA1500
VISTORA TRADING PRIVATE LIMITED • Transparent, Fair & Customer-First Commitments
Cancel any order before dispatch with zero cancellation charges.
Report quality, transit damages, or missing grocery items within 24 hours of delivery.
Approved refunds are credited back to your original payment method in 5–7 business days.
• Before Dispatch: Customers can cancel their orders at any time before the order is dispatched directly through the My Orders dashboard or by reaching our customer care team. No cancellation charges will apply for cancellations made before dispatch, and full payments will be refunded immediately.
• After Dispatch: Once an order has been handed over to the courier and dispatched from our facility, cancellation is not permitted.
Due to the perishable and hygiene-sensitive nature of organic grains, millets, spices, and groceries, customers must report any damaged, incorrect, missing, expired, tampered, or quality-related issues within 24 hours of delivery.
Customers must report the issue within 24 hours of delivery and provide a clear photo/video for verification. A replacement item will be dispatched immediately after verification.
Customers must report the missing item within 24 hours of delivery and provide a clear unboxing video showing the parcel outer label and package contents for verification.
Customers must report the issue within 24 hours of delivery and provide a clear photo displaying the batch number and expiry date print.
Customers must report the issue within 24 hours of delivery and provide clear photo/video proof showing the seal tampering or transit damage.
Approved refunds will be processed within 5–7 business days after approval by our quality inspection team.
To initiate a claim within the 24-hour delivery window, please contact our support team with your Order Number, Description of the Issue, and Photo/Unboxing Video evidence:
Merchant Entity: VISTORA TRADING PRIVATE LIMITED
Registered Address: 31 H1, Ayyampalayam, Edapadi Road, Komarapalayam - 638183, Tamil Nadu, India
Grievance Officer: L. A. D. Palanisamy
Grievance Email: vistoraoffice123@gmail.com
Governing Jurisdiction: Courts of Namakkal District, Tamil Nadu